Major Telecommunications Company

Driving performance through quality conversations

 

Impact
86%
of participants feel better prepared to have conversations with direct reports
Scale
1400
managers
Speed
4
weeks

Amid organizational shakeups, a major telecommunications company sought to maximize employee engagement and performance by transforming how managers had conversations with their direct reports. The company wanted to help people increase their focus and satisfaction, while bolstering overall retention.The company knew it wanted a science-based approach that could offer proven, defensible strategies. Outcomes had to be not just observable but quantifiable, through the collection of large-scale data.