Leaders and HR professionals are recognizing the need for empathy in the workplace more than ever before, but definitions of empathy vary — and even the term makes some leaders squeamish. Below, we’ve tried to reduce the confusion surrounding the nebulous term by focusing on the outcome: quality connections among co-workers. Research shows that such connections can reduce burnout, energize workers and leaders, and make everyone feel cared for.
Building quality connections
The power of listening
Author: NeuroLeadership Institute